Be Scam Smart

Residential and business members on United Power’s lines have reported receiving calls demanding payment for “past due” amounts on electric bills. Many of these families and businesses are Spanish-speaking customers, who are being threatened with disconnection of electric service if they don’t make a payment immediately. The caller instructs the customer to make the payments via pre-paid money cards purchased at local gas stations.

In an effort to protect your money and personal information, United Power warns all members of the potential for this scam, and reminds them to stay vigilant. Keep up with the current status of your electric account by referencing your monthly statement, calling United Power’s Member Services Department at 303-637-1300, or by logging into your account via SmartHub. Please remember the following information in regards to how United Power conducts business, and if you are ever in doubt, hang up and call United Power at 303-659-0551.

Be Scam Smart!
Know How United Power Conducts Business

  • United Power does not collect utility payments at member homes or businesses. Never give money to people who may be posing as utility workers. If you are not sure about an employee’s identification, ask the employee for identification, or call United Power at 303-659-0551.
  • United Power never calls members in person to collect overdue electric bills. Notice of delinquency or disconnection is sent by mail and then United Power will follow-up with our automated phone system. A recorded phone message will instruct you to initiate a payment.
  • It is important to note that while United Power will accept MoneyPak as a form of payment, we will never require or demand MoneyPak as the only form of payment we would accept. In fact, members can save themselves the $4.95 MoneyPak convenience fee and walk into any United Power office to pay their electric bill with cash.

No se Deje Estafar!
Enterese Como se Administra United Power

  • United Power nunca cobrara pagos de utilidad en su domicilio o negocio. Nunca debe dar dinero a las personas que se estén haciendo pasar por trabajadores de utilidad. Si no está seguro de la identificación del empleado, pregúntele al empleado por su identificación, o llame a United Power, al 303-659-0551.
  • United Power nunca llamara a nuestros miembros en persona para cobrar facturas atrasadas de electricidad. Aviso de delincuencia o desconexión es enviado por correo y después United Power hará una llamada con nuestro sistema telefónico automatizado. El mensaje telefónico grabado le dará instrucciones para iniciar el pago.
  • Es importante señalar que mientras United Power, acepta MoneyPak como forma de pago, nunca vamos a requerir o exigir MoneyPak como la única forma de pago.   De hecho, los miembros pueden ahorrarse la cuota de conveniencia de $4.95 de MoneyPak e ir a cualquier oficina de United Power para pagar su factura eléctrica con dinero en efectivo.
 
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