Electric Service
What should you do in the event of a power outage?
- Verify that your entire house is out and that you haven't just blown a fuse or tripped a circuit breaker.
- If you have determined that your home is out of power, turn off or unplug any appliances you were using when the power went out. Leave just one light on so you know when power is restored.
- If your power remains out for longer than a few minutes, or to report an electrical safety hazard, please call United Power's Outage Line at 303-637-1350. Your call will be answered by a Customer Service Representative or our Automated Outage Reporting System. If the outage is widespread, our phone lines may be busy when you call. Please be patient, your call is very important to us.
- When you call to report an outage, please provide as many details as possible. If you heard a loud bang, or your power is out but your neighbors have power, let us know. This will help us determine any unknown problems on our system and restore power as quickly as possible.
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Outage Line
303-637-1350
Updates on Recent Outages
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Restoring Power After an Outage
United Power receives better scores than neighboring utilities for its limited outages, shorter outage durations, and quick response time. Equipment failure is just one of many reasons that outages occur. Service can also be interrupted due to severe storms, accidents, and animals. In the event of a large or wide-spread outage, we prioritize repairs in order to get the largest number of customers back on first.
- First, we check and repair any damaged transmission lines. These are the lines that bring power to our electrical system.
- Equipment or line repairs at substations will be done next in order to transfer power from transmission lines to the main distribution lines throughout our service area.
- After the substations are repaired, we turn our attention to our main distribution lines, and then to tap lines, which carry electricity from the main distribution lines to smaller groups of customers.
- Once all distribution lines and tap lines are repaired, we begin working on service lines, which typically bring power to only one or two locations.
Restoring power during inclement weather or after a large accident can be a big job. United Power maintains a 24-hour, 365 day-a-year dispatch center so if you should lose power, be assured we're working as quickly as possible to get your lights back on.
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