To Report an Outage: Call 303-637-1350 or Login to Your Account
Outages occur for a number of reasons. In the event of a large or wide-spread outage, we prioritize repairs in order to get the largest number of members back on first.
- First, we check and repair any damaged transmission lines. These are the lines that bring power to our electrical system.
- Equipment or line repairs at substations will be done next in order to transfer power from transmission lines to the main distribution lines throughout our service area.
- After the substations are repaired, we turn our attention to our main distribution lines, and then to tap lines, which carry electricity from the main distribution lines to smaller groups of members.
- Once all distribution lines and tap lines are repaired, we begin working on service lines, which typically bring power to only one or two locations.
Restoring power during inclement weather or after a large accident can be a big job. United Power maintains a 24-hour, 365 day-a-year dispatch center so if you should lose power, be assured we’re working as quickly as possible to get your lights back on.