Power Portal

PowerPortal_logo-02United Power members can now access their detailed energy consumption information online through the POWER PORTAL. The POWER PORTAL gives members the power to view in-depth energy use data, mark changes in behavior to monitor effectiveness and export usage data for further analysis.

Follow these steps to begin:

To register for the POWER PORTAL, you will need:

  • Internet access to the POWER PORTAL and a valid email address
  • 4-digit security PIN (provided by United Power)
  • Your United Power account number (found on your monthly statement)

  1. Visit the POWER PORTAL homepage

  2. Create Your User Profile [video tutorial]

    Click Create Account on the POWER PORTAL homepage. Follow the prompts to establish a username and password of your choice. You won’t need your United Power account number until the next step. Upon logging in for the first time, you will be asked to create a custom challenge question to confirm your identity.

  3. Connect Your United Power Utility Account [video tutorial]

    Add your electric account to your profile by entering the 4-digit PIN (provided by United Power) and your United Power Account Number (found on your monthly statement). This information is only needed once for the initial registration.

  • Continue to add additional accounts following the same steps listed above.POWER PORTAL users can view multiple utility accounts under one user profile—helping members who manage multiple accounts view all account information in one place. One utility account can also be viewed by multiple registered POWER PORTAL users.
  • If you are not automatically directed to the Utility Accounts page, click on the My Profile link in the upper right corner of the POWER PORTAL and select the Utility Accounts

View Your Energy Consumption Information

Once you have set up your user profile and associated your United Power account, you are ready to begin exploring your usage information in the POWER PORTAL. Click on the My Consumption Data tab to begin viewing the account’s energy usage history. Click on the User Resources tab for tips and additional information, and read through the Frequently Asked Questions on the Usage Dashboard to get the most out of the POWER PORTAL.

Power Portal Frequently Asked Questions

I already have a SmartHub username and password. Do I use this to sign into the POWER PORTAL? What’s the difference between the two websites?
SmartHub and the POWER PORTAL are not integrated and require users to create separate user profiles. United Power’s SmartHub Billing & Payment portal is used for billing presentment, payments and account updates. The POWER PORTAL presents detailed energy use information to help members analyze consumption patterns, mark changes in behavior to monitor effectiveness and export usage data for energy analysis.

I have forgotten my POWER PORTAL password. How do I reset it?
If you have forgotten your POWER PORTAL password, you can verify your credentials and then reset your password by following these steps:

  • Click on the Forgot Password link of the POWER PORTAL homepage.
  • Enter your Username and click submit.
  • Answer the security challenge question and click submit.
  • You will then be directed to establish a new password.

What are the password requirements for the Power Portal?

The Power Portal security settings follow the department of defense cyber security standards and require that your password include the following:

  • Passwords are case-sensitive
  • Passwords must be between 8 and 16 characters long
  • Passwords must contain at least 1 alphabetic character
  • Passwords must contain at least 1 numeric value
  • Passwords must contain at least 1 special character (for example !=%^, excluding $<>\)

What information can the POWER PORTAL show me?
The POWER PORTAL gives you greater insight into your energy usage by providing energy consumption data as in-depth as each 15 minute interval in a given day. There are many applications for using this data to monitor energy use, effectively manage your energy use in correlation to your energy rate, diagnose causes for high bills, track the impact of a change in your energy habits, and evaluate the effect of energy-related investments. The POWER PORTAL gives you the power to manage your energy.

How does looking at my energy consumption data help me save money?
The POWER PORTAL gives you your energy consumption detail as early as the previous day. Now you don’t have to wait for your bill to arrive to see what your energy consumption was–you can monitor your usage along the way. This information gives you the power to decide where to make energy investments, and the data to help diagnose and catch appliance malfunctions before it’s too late to prevent a costly bill.

Can I add notes in the POWER PORTAL so I can track actions or events that affect my energy usage?
Yes! The POWER PORTAL includes a “markers” features that allows you to track changes in energy use patterns or flag the installation of a new appliance so you can monitor how it impacts your energy use.


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