June 27, 2018 – United Power members have reported receiving phone calls from individuals claiming to be representatives of the cooperative and demanding payment for past due account balances. In an effort to protect its members, United Power proactively warns about the potential for phone scams.
The cooperative never calls members in person to collect overdue payments on account balances. Notice of delinquency or disconnection is sent via mail and followed up with an automated phone message instructing members to initiate payment at the closest United Power office, online or through the SmartHub app on their phone. The cooperative will also never require or demand prepaid debit or MoneyPak as the only forms of payment.
Some scammers use sophisticated software to disguise their phone number so that it appears to be coming from a recognized United Power service line. This is known as “caller ID spoofing.” Others instruct members to call a 1-800 number, which may also use United Power messaging. The cooperative does not maintain a 1-800 number, and warns members not to be fooled by false messaging from scammers.
To keep up with the current status of your electric account, reference your monthly statement, check your account via SmartHub (available free to members as a smart phone app, as well) or call United Power’s Member Services Department at 303-637-1300. If you are ever in doubt about a potential scam call, hang up and call United Power at 303-659-0551.