Due to the threat of COVID-19, United Power offices will be closed until further notice to protect both our members and our employees.
Out of concern for our members and the communities they call home, United Power is suspending service disconnects and late fees for our residential members. We will continue to monitor the situation and re-evaluate our processes on an ongoing basis. If you anticipate difficulty paying your bill, please give us a call. Our Member Services team is available to help you at 303-637-1300.
Remember, you don't need to come to a United Power office to make a payment. We offer several convenient ways for you to access your account and make payments that are fee-free, secure and will post to your account immediately.
ANNUAL MEETING MOVING TO VIRTUAL FORMAT
Join us for our first-ever "telephone town hall" virtual Annual Meeting on April 15. Learn more and register here.
To Our Valued Members:
United Power has been carefully monitoring the spread of the coronavirus disease (COVID-19), and we want to assure you that the health and safety of our members and employees are top of mind as we consider the impact to our business.
As your electric supplier we understand that we provide a critical service to you and the communities you call home, and we are preparing for all possible scenarios to ensure we have the right plans in place to abide by locally imposed policies while continuing to seamlessly provide electric service to our members without interruption.
Steps we're taking
- We have reviewed our emergency preparedness and infection control policies to ensure we are following current Centers for Disease Control (CDC) and local health department recommendations. We are providing education and communicating with our employees to keep them informed and to ensure their safety and that of our members.
- In our offices we have instituted aggressive protocols to reduce the risk within our buildings, including enhanced cleaning and sanitizing of handrails, door knobs and counters. As a precautionary step, we have also installed hand sanitizing stations throughout our buildings.
- As United Power continues to monitor the spread of the disease, we may consider curtailing certain activities that may impact our members, including limiting employee contact in the public or reducing or canceling public events. We encourage you to monitor our website at www.unitedpower.com to stay abreast of any decisions that may affect you.
Steps You can Take
Protect yourself and your family by being informed.
- For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC), the Colorado Department of Public Health and Environment or Tri-County Health. These organizations will provide you with the most up-to-date and accurate information about the disease.
Protect yourself by taking everyday actions to protect those you love.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Frequently and thoroughly wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer with at least 60% alcohol.
- Cover coughs and sneezes with a tissue, then throw the tissue in the trash, or use your inner elbow or sleeve.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Stay home if you’re sick, and keep your children home if they are sick.
- Clean surfaces in your home, and personal items such as cell phones, using regular household products.
Have a plan for those who might be at greater risk for serious complications, particularly older adults and those with severe chronic medical conditions like heart, lung or kidney disease.
- Have supplies on hand – including critical medications, over-the-counter medicines, and medical supplies (tissues, etc.) to treat fever and other symptoms.
Why make a trip into our offices? Learn more about United Power’s online and phone bill payment features.
- United Power offers services to allow you to pay your electric bill online or via our mobile app. You can reach United Power’s payment portal via our website at www.unitedpower.com, or you can download the United Power app via the Apple Store or Google Play Store.
- Through your online account or our mobile app, you can enroll in Auto Pay to have your payment automatically sent on your due date.
- If you’d rather call us to make a payment, our Pay by Phone automated system is available 24 hours per day.
For more information on any of our payment options, please call us at 303-637-1300.
Please know that United Power considers our service essential and we take very seriously our responsibility to deliver them without interruption, no matter how this virus progresses. Our priority remains keeping United Power employees and members safe and well-informed while doing what we can to help minimize potential spread of the coronavirus. Be assured that we have devoted significant resources and efforts to help mitigate against possible adverse impacts from the coronavirus and will continue working hard to provide the level of service you have come to expect.
Looking out for you,
Chief Executive Officer
Wash your hands for at least 20 seconds at a time with warm water and soap.
Wipe down surfaces with disinfectant wipes to kill harmful bacteria and viruses.
Don't touch your face, eyes, nose or mouth after touching something that has not been disinfected.
Maintain at least a 3 foot distance between yourself and anyone who is coughing or sneezing.
Do not cough directly into your hands. Instead use a disposable tissue or cough into your elbow.
As with any illness, avoid sharing food or utensils with others, which could spread the virus to them.
Schedule an appointment with your doctor if you develop a fever or begin experiencing flu-like symptoms.
The best way to prevent spreading an illness is to follow your doctor's directions, stay home, rest & recover.
Reserve the use of face masks for individuals who are sick to avoid the risk of spreading illness to others.
Latest News & Information
The following sources have been providing credible and reliable information about the coronavirus (COVID-19) since it was first discovered in mainland China in early December. The links below include international, national, state and local resources for our members, and link directly to their fact pages about COVID-19.
Tri-County Health Department (TCHD)
Tri-County Health serves more than 1.5 million people in Adams, Arapahoe and Douglas Counties, and offers more than 60 programs/services. TCHD promotes, protects and improves the lifelong health of individuals and communities in the tri-county area they serve.
Colorado Department of Public Health & Environment
The principal department of the Colorado state government responsible for public health and environmental regulation. The department's mission is advancing Colorado's heatlh and protecting the places Coloradans live, learn, work and play.
Global Case Map, Johns Hopkins
In response to the ongoing public health emergency, Johns Hopkins developed an interactive web-based dashboard to visualize and track reported cases in real-time. The dashboard illustrates the location and number of confirmed cases.
Centers for Disease Control and Prevention (CDC)
The CDC is the leading national public health institute of the Unites States. It works 24/7 to increase the health security of the nation by conducting critical science, providing health information that protects citizens against dangerous health threats and responding then they arise.
National Institutes of Health (NIH)
A part of the U.S. Department of Health and Human Services, NIH is the largest biomedical research agency in the world.
World Health Organization (WHO)
The World Health Organization directs and coordinates international health within the United Nations system, including work with noncommunicable and communicable diseases. WHO currently operates in more than 150 countries.