The past few months have been unprecedented in the history of the cooperative and the history of our country. As the coronavirus pandemic slowly began spreading across the country, United Power quickly realized its potential economic impact on members and suspended disconnections for nonpayment earlier than many other state utility providers.
Since the start of the pandemic, United Power has worked to support families and businesses throughout the communities it serves. Suspending disconnections due to nonpayment was among the many steps the cooperative took to reduce stress on members and provide some certainty during an uncertain time.
Much of the state has begun a slow phase-in of various services as it enters a period of recovery. United Power has also started making plans to resume normal business functions. On July 1, the cooperative will resume disconnections for accounts with past due balances.
Cooperatives like United Power are not-for-profit and have no shareholders, routinely returning excess revenues to members. This structure, and the desire to keep energy costs low, means co-ops have limited reserve margins to sustain high rates of nonpayment.
As Colorado slowly phases in general business activities, we understand some members may continue having trouble paying electric bills on time. United Power wants to help its members avoid any interruption in service. If you have missed payments and a past-due balance, please contact us to discuss payment options and energy management plans. If you’re still unable to pay your bill, please contact a Member Services Representative at 303-637-1300 as soon as possible to discuss your options.