Payment and Billing Options
COVID-19 UPDATE:
Due to the growing threat of the COVID-19, some United Power payment options will temporarily be unavailable. Please review the information below to find out how you can conveniently make payments to your account at this time.
United Power offers several options to make paying your electric account more convenient. If you can't find what you're looking for here, please contact a Member Service Representative at 303-637-1300.
Payment Options
United Power offers members easy access to their account online through our website and through our free United Power app.
Take control of your electricity use and United Power account. In one place you can:
- View and pay your bill
- Store payment options
- Sign up for email and text alerts
- Monitor your energy usage history
- Report an outage
- Sign up for paperless billing
- Contact United Power
- And much more!
Sign up for your United Power Online Account
It's easy to register for an online account. You'll need your United Power utility account number and an email address to get started.
Get the United Power Mobile App
Find the free United Power app in the Apple Store and Google Play Store.
Auto Pay is the hassle-free way to make sure your bill is paid on time every month.
When you sign up, United Power will deduct your payment on your regular due date from a checking or savings account, or a credit card that you designate. It is an ideal program for members who travel frequently or want the convenience and peace of mind knowing their bill will be paid on time each month. There is no cost to use this payment feature.
To enroll in Auto Pay:
- Login to your online account
- Select ‘Billing & Payments‘ from the red menu bar.
- Click ‘Auto Pay Program’ in the left menu screen
- Click ‘Sign Up for Auto Pay‘
- Choose to Add a New Payment Account or Use Existing
- Accept the Terms and Conditions and click submit.
**PLEASE NOTE: If you update or change a stored credit card, you must relink the new card in your Auto Pay preferences to ensure your payments continue to be withdrawn on time.
Enrollment in Auto Pay can take 20-30 days to become effective. Please make a manual payment for a current bill to ensure a timely payment and then look for the ‘Paid By Auto Pay’ confirmation on your next bill statement. For more information or a confirmation of when your Auto Pay enrollment will be effective, please call a Member Services Representative at 303-637-1300.
Pay your bill quickly and easily with United Power's Pay Now feature.
No login, password or registration required. Make a quick, one-time payment via check or credit card with just an account number or invoice number.
Payment kiosks at our office locations in Carbon Valley and Coal Creek are being extended from 5 a.m. to 10 p.m.
United Power's easy-to-use and hassle-free payment kiosks allow members to make payments in the lobby of our Carbon Valley and Coal Creek office locations.
To make a payment at one of these kiosks, bring your United Power account number and a form of payment. Payment kiosks accept cash, credit card or check payments. Cash and credit card payments made using a kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment.
Coal Creek Office
5 Gross Dam Road, Golden, CO
Hours: Monday – Friday, 7:30 a.m. – 4:00 p.m. 5 a.m. – 10 p.m.
Carbon Valley Service Center
9586 E I-25 Frontage Road, Longmont, CO
Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m. 5 a.m. – 10 p.m.
Set Up Your Fast Pass for Quick Access
To make your transactions faster, there is an option to set up a "Fast Pass," which will be prompted once you complete a successful transaction. You'll create a 4-digit PIN and receive a printed barcode.
Bring your barcode next time you visit a United Power payment kiosk, select "Fast Pass" and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.
Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.
United Power’s convenient Pay by Phone service allows members the flexibility to pay their bill anytime of the day through our automated payment system. Please have your United Power account number and your checking account and routing number or credit card available when you call.
Call 866-999-4485 to pay by phone.
United Power members can make cash payments at over 41,000 MoneyGram locations.
How to pay your United Power bill using cash through MoneyGram:
- Find a local MoneyGram location.
- Bring the following items with you:
- Cash to pay your bill, plus the MoneyGram fee of $1.50
- Receive Code: 15490
- United Power Account Number
- Complete the MoneyGram ExpressPayment blue form, use the red MoneyGram phone or use the MoneyGram kiosk to complete your transaction. (Payment processes may vary by location. Ask an associate for help.)
Cash payments made through MoneyGram post to your United Power account the same day. United Power members can always make payments free of fees at any United Power office, online through SmartHub or by calling 303-637-1300.
Licensed as a Money Transmitter by the Banking Department of the State of New York. MoneyGram, the Globe and ExpressPayment are marks of MoneyGram. All other marks are the property of their respective owners. © 2014 MoneyGram.
In-person payments are being accepted through 3/13/20 until 3:30 p.m. Beyond that time, United Power office lobbies will be closed until further notice.
Pay in person with cash, check or card at our Brighton or Fort Lupon office locations.
Brighton Headquarters Office
500 Cooperative Way, Brighton, CO 80603
Hours: M – F | 7:30 a.m. to 5:30 p.m.
Fort Lupton Office (in the Safeway shopping center)
1200 Dexter St., Fort Lupton, CO 80621
Hours: M – F | 7:30 a.m. to 4:00 p.m.
Billing Options & Assistance
Save trees with Paperless Billing.
United Power members who no longer wish to receive a printed bill in the mail can now sign up for paperless billing with SmartHub. If you are not currently a SmartHub user, the registration process is simple and allows you immediate access to view your account details, make payments online, make account updates and sign up for services like Paperless Billing—all with the click of a mouse.
Sign Up for Paperless Billing
- From SmartHub, select My Profile from the menu options on the top
- Select Update My Printed Bill Settings from options
- Toggle the Printed Bill Status button from ON to OFF to stop receiving printed bills.
- Click Yes to confirm
Once you are enrolled in Paperless Billing, a paper bill will no longer be mailed to you. You will receive an e-mail notification when your statement is available and you can pay by the method most convenient for you: online, by phone, in person, or you can also sign up for Auto Pay to have your payment automatically deducted each month.
For more information, please call our Member Services Department at 303-637-1300.
By averaging the seasonal ups and downs of your energy usage, Budget Billing helps you budget your monthly expenses and pay the same amount each month.
Budget Billing is a 12 month plan consisting of 11 equal payments and a 12th, or final settlement payment, which is adjusted up or down depending on your actual usage. You are only billed for the electricity you use. Your Budget Billing monthly payment is estimated based on your past electric usage, so you must have at least six months of usage history with United Power before you are eligible for this program. Combine Budget Billing service with all of our convenient payment options.
To sign up for Budget Billing, call United Power Member Services at 303-637-1300.
Your electric service can be disconnected if your payment isn’t received by the due date. United Power understands that circumstances sometimes prevent you from paying your bill in full. In the event you cannot make your payment, we’ll work with you to arrange a temporary payment schedule. Please note that payment arrangements are made on an individual basis.
If you can’t make your payment this month, please contact United Power at 303-637-1300.
Get Help Paying Your Utility Bills With LEAP
If you are having trouble paying your utility bill, LEAP may be able to help. The Low-Income Energy Assistance Program (LEAP) helps needy Coloradoans pay their winter utility bills from November 1st through April 30th. Energy Outreach Colorado and the federal government provide funds to LEAP, which is administered by the Colorado Department of Human Services. To see if you qualify and to download an application, contact Energy Outreach Colorado.
Did you have a higher than average bill this month? Your electric bill can fluctuate for a variety of reasons. Before you contact United Power about your high bill, look into these possible reasons that may explain why your bill was higher than average:
- Longer Billing Period
- Increased Heating and Cooling
- Addition of New Household Appliances or Lifestyle Changes
- Inefficient Appliances and Needed Repairs
- Can a Meter Malfunction?
Find out more information related to higher bills here: High Bill Concerns