Payment and Billing Options
COVID-19 UPDATE
For your safety and convenience, we offer several fee-free payment options that you can access from the safety of your home.
If you are experiencing financial hardship due to COVID-19, please click here to learn more about assistance options.
United Power offers several options to make paying your electric account more convenient. If you can't find what you're looking for here, please contact a Member Service Representative via e-mail or phone at 303-637-1300.
Payment Options
United Power offers members easy access to their account online through our website and through our free United Power app.
With Pay As You Go, you pay for your electricity before you use it — the same way you pay for gas or groceries.
Automatically deduct your payment on your regular due date from the banking account or credit card you designate.
No login, password or registration required. Make a quick, one-time payment via check or credit card with just an account number or invoice number.
Pay your bill quickly and easily with Pay Now.
Payment Methods
United Power's payment kiosks accept cash, personal check, Visa, MasterCard, and Discover card payments.
Kiosks do not accept cashier's checks or money orders. Please mail this form of payment to the address on your payment coupon, or present them in person or in the dropbox at our Brighton office.
Payment Kiosk Locations
Brighton Office
500 Cooperative Way, Brighton, CO
Hours: Monday – Friday, 5 a.m. - 10 p.m.
Fort Lupton – Bank of Colorado (Operations Center)
605 4th Street, Fort Lupton, CO
Hours: Monday – Friday, 7 a.m. - 4:30 p.m.
Carbon Valley Service Center
9586 E I-25 Frontage Road, Longmont, CO
Hours: Monday – Friday, 5 a.m. - 10 p.m.
Coal Creek Canyon Office
5 Gross Dam Road, Golden, CO
Hours: Monday – Friday, 5 a.m. - 10 p.m.
Simple Payments that Post Immediately
To use a kiosk, have your United Power account number (found on your billing statement) and form of payment ready. Cash and credit card payments made at a United Power kiosk are applied to your account immediately with no processing fees.
Set Up Your Fast Pass for Quick Access
To make your transactions faster, there is an option to set up a "Fast Pass," which will be prompted once you complete a successful transaction. You'll create a 4-digit PIN and receive a printed barcode. Bring your barcode next time you visit a United Power payment kiosk, select "Fast Pass" and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.
Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.
United Power’s convenient Pay by Phone service allows members the flexibility to pay their bill anytime of the day through our automated payment system. Please have your United Power account number and your checking account and routing number or credit card available when you call.
Call 866-999-4485 to pay by phone.
United Power members can make cash payments at over 41,000 MoneyGram locations.
How to pay your United Power bill using cash through MoneyGram:
- Find a local MoneyGram location.
- Bring the following items with you:
- Cash to pay your bill, plus the MoneyGram fee of $1.50
- Receive Code: 15490
- United Power Account Number
- Complete the MoneyGram ExpressPayment blue form, use the red MoneyGram phone or use the MoneyGram kiosk to complete your transaction. (Payment processes may vary by location. Ask an associate for help.)
Cash payments made through MoneyGram post to your United Power account the same day.
United Power members can make cash payments with zero fees at any United Power payment kiosk. Payments by check or credit card can also be made through your online account, online with no password, or over the phone by calling 866-999-4485.
Licensed as a Money Transmitter by the Banking Department of the State of New York. MoneyGram, the Globe and ExpressPayment are marks of MoneyGram. All other marks are the property of their respective owners. © 2014 MoneyGram.
Pay in person with cash, check or card at our Brighton office.
Brighton Headquarters Office
500 Cooperative Way, Brighton, CO 80603
Hours: M - F | 7:30 a.m. - 5:30 p.m.
Billing Options & Assistance
Save trees with Paperless Billing.
United Power members who no longer wish to receive a printed bill in the mail can now sign up for paperless billing. If you are not enrolled in an online account, the registration process is simple and allows you immediate access to view your account details, make payments online, make account updates and sign up for services like Paperless Billing—all with the click of a mouse.
Sign Up for Paperless Billing
- Login to your account
- Select My Profile from the menu options on the top
- Select Update My Paperless Settings from options
- Toggle the Paperless Status button from OFF to ON to stop receiving printed bills.
- Click Yes to confirm
- To sign up using the United Power app, toggle Go Paperless in the Setting menu.
Once you are enrolled in Paperless Billing, a paper bill will no longer be mailed to you. You will receive an e-mail notification when your statement is available and you can pay by the method most convenient for you: online, by phone, in person, or you can also sign up for Auto Pay to have your payment automatically deducted each month.
For more information, please contact a Member Services Representative via email or phone at 303-637-1300.
By averaging the seasonal ups and downs of your energy usage, Budget Billing helps you budget your monthly expenses and pay the same amount each month.
Budget Billing is a 12 month plan consisting of 11 equal payments and a 12th, or final settlement payment, which is adjusted up or down depending on your actual usage. You are only billed for the electricity you use. Your Budget Billing monthly payment is estimated based on your past electric usage, so you must have at least six months of usage history with United Power before you are eligible for this program. Combine Budget Billing service with all of our convenient payment options.
To sign up for Budget Billing, please contact a Member Services Representative via email or phone at 303-637-1300.
Your electric service can be disconnected if your payment isn’t received by the due date. United Power understands that circumstances sometimes prevent you from paying your bill in full. In the event you cannot make your payment, we’ll work with you to arrange a temporary payment schedule. Please note that payment arrangements are made on an individual basis.
If you can’t make your payment this month, please contact a Member Services Representative via email or phone at 303-637-1300.
Get Help Paying Your Utility Bills With LEAP
If you are having trouble paying your utility bill, LEAP may be able to help. The Low-Income Energy Assistance Program (LEAP) helps needy Coloradoans pay their winter utility bills from November 1st through April 30th. Energy Outreach Colorado and the federal government provide funds to LEAP, which is administered by the Colorado Department of Human Services. To see if you qualify and to download an application, contact Energy Outreach Colorado.
Did you have a higher than average bill this month? Your electric bill can fluctuate for a variety of reasons. Before you contact United Power about your high bill, look into these possible reasons that may explain why your bill was higher than average:
- Longer Billing Period
- Increased Heating and Cooling
- Addition of New Household Appliances or Lifestyle Changes
- Inefficient Appliances and Needed Repairs
- Can a Meter Malfunction?
Find out more information related to higher bills here: High Bill Concerns