United Power members have reported receiving phone calls from individuals claiming to be representatives of the cooperative and demanding payment for past due account balances. In an effort to protect its members, United Power proactively warns about the potential for phone scams.

The cooperative never calls members in person to collect overdue payments on account balances. Notice of delinquency or disconnection is sent via mail and followed up with an automated phone message instructing members to initiate payment at the closest United Power office, online or through the SmartHub app on their phone. The cooperative will also never require or demand prepaid debit or MoneyPak as the only forms of payment.

Some scammers use sophisticated software to disguise their phone number so that it appears to be coming from a recognized United Power service line. This is known as “caller ID spoofing.” Others instruct members to call a 1-800 number, which may also use United Power messaging. The cooperative does not maintain a 1-800 number, and warns members not to be fooled by false messaging from scammers.

To keep up with the current status of your electric account, reference your monthly statement, check your account via SmartHub (available free to members as a smart phone app, as well) or call United Power’s Member Services Department at 303-637-1300. If you are ever in doubt about a potential scam call, hang up and call United Power at 303-659-0551.

Pad-mounted transformers, those big green utility boxes commonly seen around town, serve the purpose of lowering high voltage to standard household voltage used to power electronics, appliances and lighting. These transformers are not protected in the way overhead lines and substations are. Though they may appear safe to use as workbenches and climbing obstacles, electrical equipment can still pose a risk to anyone who may come in contact with it. Members should always use caution and keep a safe distance.

United Power crews also need safe access for repairs and maintenance. Barriers, such as landscaping and fencing, should be kept clear of electrical equipment. While it may be tempting to “camouflage” transformers with landscaping, please remember cooperative crews need at least 10-feet of clearance at the opening of a pad-mounted transformer and four-feet at the rear and sides of the housing. The distance allows crews to safely use tools required for working with energized equipment. It also ensures crews have the ability to move about safely should problems arise.

In many newer subdivisions and residential developments pad-mounted transformers are more common – and in many cases are located on consumer property. These transformers are connected to primary high voltage lines, and secondary lines can extend from the transform in several directions underground. Remember this before planting shrubs or trees, setting fence posts, installing sprinkler systems or digging anywhere near a transformer. You should always dial 811 before you dig to ensure lines are located so your project doesn’t disrupt utility service, cause serious injury or worse.

When the drone (unmanned aerial vehicles, or UAVs) craze took off nearly a decade ago, it was impossible for experts to predict how rapidly impactful the revolutionary technology would become. As sales began to dwarf estimates, professional drone pilots found new and innovative ways to utilize the technology economically, often as a safe and cost-effective alternative to manned aerial operations or underground imaging. 

In 2016, United Power recognized it needed to brainstorm new ways to inspect its infrastructure in a quicker, safer and more efficient manner. 

On a daily basis, electrical poles and cross arms are exposed to various weather conditions, which can cause accelerated decay over time. United Power’s linemen put their lives on the line to regularly ensure lines and poles delivering power to families around the service territory are in the best shape. Even in the best conditions, however, the effort necessary to inspect thousands of poles across thousands of miles of line is immense, if not impossible. 

The idea to incorporate drone technology was first suggested by Mike Robinson, a Safety Specialist with the cooperative, who had been an early adopter of using drones during inspection. 

United Power partnered with Colorado Aerial Imaging, a veteran-owned drone maintenance business with experience in electric line inspection, and began a trial implementation in the Mountain Territory. 

Mountain Territory

Coal Creek is a 215-square mile noncontiguous parcel of land served by United Power. Extending from Golden to the Continental Divide, the Mountain Territory is sparsely populated, requiring lots of line carrying a higher voltage. The higher voltage lines, rugged terrain and severe weather made the Mountain Territory an easy place to begin initial implementation for the drone maintenance program.

With poles perched on cliff sides, in dense forests and at high elevations, inspection is a risky endeavor for linemen in Coal Creek. The time-consuming process also takes a backseat to restoring power during an outage, which can be exacerbated during storms and winter weather. UAVs provide quicker access to hard to reach poles and limit exposure to risk.

“The process of identifying and correcting an issue on a pole in a place like Coal Creek can require multiple hours to complete,” said Chief Operating Officer Bryant Robbins. “If another problem occurs during inspection, the linemen have no choice but to abandon it and return to it later.” 

For linemen in Coal Creek, hiking in and out of an area multiple times to repair poles is not uncommon, but the task is no less daunting in United Power’s larger Plains Territory.

Plains Territory

Colorado Aerial Imaging recently completed its first phase in the Plains Territory near Brighton, with two more phases scheduled for the upcoming months. While the service territory is more favorable for weather and terrain, it still comes with challenges. 

“We try to remain respectful of people’s concerns about privacy and security,” said Don McDaniel, Engineering Director for United Power. “It’s more densely populated, and more of our poles are located on or near private property.”

Since drones eliminate the need for linemen to approach poles during inspection, there’s limited impact to members — no property intrusion or interrupted service — and a sense of respect for their privacy. 

Though linemen on the plains don’t have to hike to and from poles through dense foliage and up steep inclines, the time necessary to inspect poles would be exorbitant. Crews rarely have the ability to devote large parts of their day to inspection across the service territory. 

“We serve some of the fastest growing areas in the Northern Front Range,” said McDaniel. “We have a lot of requests for new service from residential communities and businesses moving in, and not enough linemen to dedicate solely to inspecting poles, as much as we’d like to be able to.”

Other Benefits

“While examining and analyzing pole damages for an area in Coal Creek, we noticed rot along the top of a cross arm,” said Greg Bergin, co-owner of Colorado Aerial Imaging. “From where we were standing, the pole looked to be in fairly healthy condition.”

Because drones are not limited to the area around the pole, they are able to capture images from angles linemen wouldn’t otherwise be able to see. 

“Without physically climbing the pole and inspecting every part of it for damage, we wouldn’t have noticed this damage without the use of drones,” said lineman Adam Dillion. “Some poles may look fine, even from our best vantage points, but the pictures from above tell another story.”

Aerial images obtained from drones are visual, thermal and geotagged, providing a broader, wider and higher view of each pole and piece of equipment. There’s an inherent redundancy built into the program to ensure accurate inspections. 

“Before we ever send out a crew, we are able to determine what tools and materials we’ll need, how many men are required and whether we’ll need to be on someone’s property,” said Dillon. 

To date, Colorado Aerial Imaging has inspected more than 30 miles of line and nearly 800 poles. 

“What may take a line crew more than a day to complete a drone is able to do in less than an hour,” Robbins said. “Our drone program has been a cost-effective way to stay proactive, instead of reactive, to the potential for outages on our lines. The amount of time and risk this program has saved us, and will continue to save us, is incalculable.”
 

United Power Journeyman Lineman, Kelly Snow, is among seven volunteer linemen selected by the Colorado Rural Electric Association to support a program to help electrify remote communities in northwestern Guatemala this fall.

The Colorado crew will join eight linemen from co-ops in Oklahoma on a joint project coordinated through the National Rural Electric Cooperative Association’s philanthropic NRECA International Foundation.

“We’re very excited about this inaugural CREA-sponsored project in Guatemala,” said CREA Executive Director Kent Singer. “Our group includes outstanding co-op linemen, who will volunteer their time and expertise to bring much needed electricity to people and communities who have never experienced it before.”

The volunteers will build power lines in the village of Pie del Cerro and, potentially, in neighboring Tierra Blanca Salinas. Both communities are located far from larger population areas near a rain forest in the Ixcan region, close to the Mexican border. Collectively, the communities have about 100 households, five churches, two elementary schools and two health centers — all without access to reliable and affordable electricity. The local residents live in small one or two room homes without running water, refrigeration or the use of electronic appliances for household chores or business services. Farming is the local industry; they produce corn, beans cardamom seeds, cocoa and vegetables.

A local utility, Empresa Municipal Rural de Electricidad (EMRE), based in Playa Grande, Ixcan, will maintain the power lines once they are built. The project will consist of 130 poles and two transformers on 4.34 miles of primary line and 3.86 miles of secondary line. Most of the terrain will be flat, but about 1 mile of line will be built through dense rain forest growth. Each home will receive at least two light bulbs and two electrical outlets.

“We’re proud to have Kelly representing United Power on this very worthy project,” said Bryant Robbins, Chief Operations Officer. “Electrifying rural communities is the foundation that electric cooperatives were formed, and it’s part of our ongoing commitment to communities around the world.”

A selection committee consisting of CREA staff members and two board members from CREA’s Colorado Electric Educational Institute interviewed applicants and selected six co-op linemen and two alternates for the trip. The seventh spot will be filled by CREA Director of Safety and Loss Control Dale Kishbaugh.

“Thanks to all of the linemen who were interested in participating in this trip,” Singer said. “It is great to see how many of our co-op family were willing to leave their homes for an extended period for such a grueling trip to help others in another country. This project will bring economic possibilities to these villages, as well as better access to education and enhanced safety and lifestyles.”

Volunteers selected for the project include: Christian Baker, Holy Cross Energy, Glenwood Springs,Springs; Kris Barbee, Southeast Colorado Power Association, La Junta; Ben Ludington, Poudre Valley Rural Electric Association, Fort Collins; Kelly Snow, United Power, Brighton; Chet Stickler, Holy Cross, Glenwood Springs; and Nate Towne, Mountain Parks Electric, Granby.

Alternates are Chris Stanworth, White River Electric; and Baker McKonly, La Plata Electric Association, Durango.

CREA is the statewide trade association for Colorado’s 22 electric cooperatives and Tri-State Generation and Transmission Association.

United Power has spent the past year engaging in innovative solutions to bring members more reliable and efficient energy with an eye toward “Powering the Future,” the theme of the 79th Annual Meeting and Director Election held on April 18th. More than 700 people were represented at the annual member event held at the Adams County Fairgrounds in Brighton, Colo. With seats up for election in each of United Power’s four districts, members were asked to cast ballots to decide who would represent them in those seats for the next three years. For the first time since 2005, however, each of the incumbent directors ran for re-election unopposed. In a cost-saving decision, the cooperative’s board voted to have an onsite election instead of mailing ballots to members.  

Members cast more than 300 votes in the election, and results were announced during the course of the business meeting. South District incumbent, Susan Petrocco, received 321 votes to retain her seat for another term. Rick Newman, Mountain District, and Brian A. McCormick, West District, retained their seats with 311 votes each. In the East District, Tim Erickson also retained his seat with 310 votes.

Balloting began shortly after member registration at 4:30 p.m. in the Exhibit Hall. Members were then able to enjoy a Three Tomatoes catered dinner, visit informational exhibit booths and enjoy live entertainment. The business meeting began at approximately 6:30 p.m. in the Waymire Dome and was streamed to overflow seating in the Exhibit Hall.

Once the meeting was called to order, Board President James Vigesaa discussed some of the exciting new projects, developments and initiatives United Power has pursued over the past year.

United Power has been making moves in renewable energy generation and energy efficiency over the course of the past year with several exciting projects and programs on the horizon. The evening’s highlight came when Vigesaa announced United Power had reached an agreement with officials from the Town of Frederick to purchase the municipal electric utility, Frederick Power & Light, serving approximately 2,400 customers. Those customers will become members of the cooperative in the coming months. 

The addition of these new members comes at an exciting time for United Power. In October, the cooperative announced plans to construct a battery storage system at its new western facility located along Interstate 25. Developed in collaboration with SoCore Energy, the battery storage system would become the largest such system in Colorado and one of the largest systems owned and operated by a cooperative in the country. 

In the previous year, the board named a new Chief Executive Officer, John Parker, and appointed Keith Alquist II to fill the seat left vacant when Bob Grant resigned in August. United Power also completed construction on its third solar farm. The Platte Solar Farm, energized in November, adds 16 additional megawatts of energy to United Power’s renewable energy portfolio and joins existing farms in Ft. Lupton and Mead. 

Through developments and initiatives like these, United Power continues to aim high and set the standard for others to follow, and has been rewarded with continued economic stability. The cooperative’s operating expenses totaled $226 million in 2017, an increase of nearly $14 million from 2016, nearly all due to higher purchased power costs, Board Secretary/Treasurer Beth Martin reported. Purchased power represents more than 76 percent of operating costs. 

The strong financial standing allowed United Power to retire more than $5 million in capital credits this past year compared to $4 million the previous year. In the past five years, United Power has retired nearly $24 million in capital credits.

The Annual Meeting continued with the CEO’s Report, including two special video presentations. The first demonstrated some of the ways United Power has innovatively restructured departments to make processes more efficient. The second video detailed the use of UAVs (or drones) to inspect power lines and poles in our mountain territory in a way that makes identifying issues quicker, safer and cheaper. The program will soon launch in the plains territory. 

“Our Annual Meeting is more than an event to inform our members,” Parker said. “It’s a chance for them to celebrate our accomplishments with us. Everything we’re doing is an effort to bring them safe, reliable and sustainable power.”

For members who were unable to attend but are still interested in how United Power continues to serve them, these videos are available on the cooperative’s website, social media and YouTube channel.

The evening also included a special check presentation to 2018 scholarship winners. United Power is proud to provide more than $18,000 in scholarships to deserving high school seniors within our service territory who are intent on pursing postsecondary education. 

The meeting concluded with a member forum and drawing for door prizes. United Power looks forward to monitoring trends and innovations that allow us to best serve our members as we also look forward to celebrating our 80th anniversary in the coming year.

2018 Director Election Results

United Power members cast more than 300 ballots, and the following results were certified by the Election and Credentials Committee at the 2018 Annual Meeting:

South District
Susan Petrocco, 321

West District
Brian A. McCormick, 311

East District
Tim Erickson, 310

Mountain District
Rick Newman, 311
 

United Power members will soon share territory with one of Colorado’s most beloved invertebrates. Butterfly Pavilion, home to Rosie the tarantula, recently announced its plans to construct a new facility in Broomfield, just off Interstate 25 and Highway 7. The new facility will house a world-class research lab to serve as the hub for invertebrate knowledge, conservation, inspiration and connection. 

As the hub for invertebrate research, the new facility will offer an opportunity for new discoveries to reach the public more quickly and help contribute to the conservation of pollinators. 

“Butterfly Pavilion is launching this expansion to confront and solve global challenges in environmental conservation today and in the future,” said President and CEO Patrick Tennyson in a press release.

Butterfly Pavilion’s new facility will anchor Broomfield’s larger 900-acre science district in the Baseline neighborhood, which will include a linear park, a K-12 Science, Technology, Engineering and Math (STEM) school, and a “pollinator district,” with pollinator-friendly parks and open spaces. 

The new facility expects to open in 2021. In the meantime, Butterfly Pavilion will continue operating at its current location. 

In anticipation of this exciting move, United Power has partnered with Butterfly Pavilion to offer its members an exclusive opportunity to visit the current facility in Westminster at a discounted rate. Bring the coupon below in May, August or September between Monday and Thursday to receive $2 off general admission for guests of any age. 

Butterfly Pavilion was founded in 1995 as the first stand-alone, nonprofit invertebrate zoo in the nation. Its mission is to foster an appreciation of invertebrates by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. 
 

May is National Electrical Safety Month

Were you aware tree limbs may become a safety hazard when in contact with power lines? Did you know attempting to trim a tree in contact with a power line puts you in danger of electrocution? Have you ever been uncertain about when and where to trim your trees located near power lines? 

The warm weather of spring often arrives with May, which is also recognized as National Electrical Safety Month. As trees begin to grow and bud, they may come in contact with power lines, creating confusion about responsibility and concern about member safety. United Power wants to make sure you know the answers to your questions so you can safely tackle your spring yard work. 

(For quick reference about who’s responsible for maintaining trees near power lines, please read “Who’s Responsible” below.) 

When you encounter a tree in the vicinity of a primary power line, immediately contact United Power. Avoid trimming when you encounter the following: tree limbs in direct contact with a power line, dead tree limbs hanging near power lines, tree limbs growing toward power lines. 

Observe the Ten-Foot Rule to safely trim trees on your property located near power lines. This means anything inside that radius may put you at risk. For your safety, United Power will disconnect secondary lines when notified in advance of any tree trimming activity at no cost to the member. Remember to trim only from a steady, level surface, removing small, easy to manage sections. Large tree/branch sections may fall unexpectedly and risk taking down power lines and causing potential injury. If this is not possible, contact a professional tree trimmer. 

When in doubt about safety or responsibility, please contact United Power at 303-637-1300. We’ll be happy to send out a troubleshooter or one of our tree contractors to assess the situation and keep you safe. 

Who's Responsible

United Power has an aggressive tree trimming program to reduce the number of tree related outages. However, in some cases, the homeowner may be responsible for keeping a line to their home clear of trees. Here is how it works:

• United Power is responsible for trimming around primary lines. These are lines running from pole to pole. United Power maintains these lines because they are higher voltage and require special handling from a qualified tree trimming crew.
• Members are responsible for obstructions in secondary lines. These are typically single lines stretching from our pole to a member’s home - often seen in backyards, crossing from the main electric line to the home.