Operations at United Power have Continued Despite COVID-19 Pandemic

It’s been more than three months since United Power closed its office locations to walk-in visitors and moved over half of the co-op’s employees to remote work locations in an effort to mitigate the risk of catching or spreading COVID-19 to both members and employees. The preemptive nature of the cooperative’s office closure allowed it to continue operations at a safe distance while many other businesses were temporarily closing or stopping nonessential services. Over the past few weeks, many businesses have been able to gradually reopen in phases as virus numbers started to drop in Colorado, but United Power has continued to work hard on behalf of its members throughout this time. 

As the summer inches to a close and the beginning of a new school year approaches, uncertainty remains, especially as coronavirus cases are again on the rise across the country. United Power continues to closely monitor the situation and plan carefully for the future, remembering to put members’ needs at the forefront of decision-making processes. Here are just a few of the many essential functions the co-op has continued to provide members. 

Get Cooperative Updates on the Website

The United Power website exists as a free resource to learn more about the cooperative, its activities and opportunities available to you and your family as a member. It’s also been a tremendous resource for members to get updates about the cooperative’s response to the coronavirus pandemic. Regular updates containing pertinent information detail how United Power is taking actionable approaches to the situation. Members can learn more about the United Power coronavirus response here.

In addition to timely updates about pandemic response, the website connected members to the cooperative’s first-ever virtual annual meeting and to assistance and resources for members who have been economically impacted. For members seeking the most up-to-date and relevant information from United Power, the cooperative’s website has answers to many of your questions and is also updated with new information as it becomes available. 

Shopping For A New Appliance?

Lots of time at home may have given you ample opportunity to consider whether to replace an old appliance, such as a dishwasher or refrigerator. Certain ENERGY STAR appliances qualify for exclusive member rebates through United Power. (Confused about shopping for the most energy efficient appliances? Learn more about navigating the process on Page 7.) Rebate applications must be returned within 120 days of purchase, but United Power has you covered. Our online rebate application is quick, simple and delivered directly to the cooperative’s energy management team. All you need is a little information about your new appliance and a few photos to confirm it meets ENERGY STAR requirements. 

More information about appliance rebates and qualifying products can be found on our appliance rebate page. For a full list of available rebates, go to 
our programs and rebates page. Don’t forget other energy management services are also still available, which can be found on the website. 

Growing Rapidly

United Power has experienced unprecedented growth in the past few years. The cooperative has continued to outpace nationwide growth averages and is one of the fastest growing co-ops in the country, due in large part to its location in relation to Denver. It provides power to some of the nation’s fastest growing suburban communities, as well as several fast-growing industrial corridors. In 2019, the cooperative added 5,999 new meters and is on pace for another strong year in 2020. While many business have been impacted by the current pandemic it has not slowed the growth of construction projects in the cooperative’s service territory.  

The new construction team at United Power continued to process and design applications for new service throughout the pandemic. 

Convenient Ways to Pay

Although United Power office locations remain closed at this time, members who prefer cash payments may still do so using payment kiosks in Brighton, Carbon Valley and Coal Creek. Any member, however, may also take advantage of a half dozen alternative payment methods United Power offers. Payment options include Auto Pay, ensuring your payment is made on-time every month, and Pay Now, a quick way to make a one-time payment using just your account number and a form of payment, among others. A full list of available payment and billing options is available here. 

For Account Assistance, Call Member Services

United Power’s Member Service Representatives have continued to work regularly scheduled hours for member convenience throughout the pandemic. Spending more time at home during quarantine means you’ve likely become even more aware of energy needs in your home. If you have questions about your account, are interested in available member programs and rebates or need to report an outage, representatives are available to take your call during business hours Monday – Friday at 303-637-1300. Outages can be reported via the phone line even after hours.

For further COVID-19 updates, check the United Power website regularly. 

The past few months have been unprecedented in the history of the cooperative and the history of our country. As the coronavirus pandemic slowly began spreading across the country, United Power quickly realized its potential economic impact on members and suspended disconnections for nonpayment earlier than many other state utility providers.

Since the start of the pandemic, United Power has worked to support families and businesses throughout the communities it serves. Suspending disconnections due to nonpayment was among the many steps the cooperative took to reduce stress on members and provide some certainty during an uncertain time. 

Much of the state has begun a slow phase-in of various services as it enters a period of recovery. United Power has also started making plans to resume normal business functions. On July 1, the cooperative will resume disconnections for accounts with past due balances. 

Cooperatives like United Power are not-for-profit and have no shareholders, routinely returning excess revenues to members. This structure, and the desire to keep energy costs low, means co-ops have limited reserve margins to sustain high rates of nonpayment. 

As Colorado slowly phases in general business activities, we understand some members may continue having trouble paying electric bills on time. United Power wants to help its members avoid any interruption in service. If you have missed payments and a past-due balance, please contact us to discuss payment options and energy management plans. If you’re still unable to pay your bill, please contact a Member Services Representative at 303-637-1300 as soon as possible to discuss your options. 

Payment Assistance
 

The COVID19 pandemic has impacted many of our local small business members, and we wanted to take a moment to provide resources to help you. Whether you're operating with modified business practices or trying to re-open on a shoestring budget, your electric co-op is here to help connect you with information and to be your trusted energy advisor.

ENERGY INFORMATION & RESOURCES

As your electric provider, we are here to help you use your energy as efficiently as possible. Your electric bills shouldn’t be among the many challenges your business is facing right now, so here are some ways you can save energy and money.

• Tips to Help You Save During Downtime: Here are some helpful things to remember while you’re operating on reduced hours or services.
• Analyze Your Usage: Use the Power Portal to monitor your energy use and keep those bills down.
• Rate Analysis: Our Energy Management team can review your energy usage and make a rate recommendation.
• Virtual Energy Audit: We are practicing social distancing, but we are available to provide virtual energy audits. Now, more than ever, let us help you find ways to save on your energy costs.

FINANCIAL ASSISTANCE

If you’re a small business owner looking for relief, you may qualify for financial assistance through the following resources. In addition to these national and statewide organizations, your local cities and chambers of commerce may be able to help you navigate federal programs or secure local grants.

Local Colorado Resources for Small Businesses

• State of Colorado COVID Business Resource Center
• Help Colorado Now
• Colorado Enterprise Fund
• Adams County Small Business Stabilization Program
• Weld County Business Resources

National Resources for Small Businesses

• Small Business Administration (SBA)
• USDA Rural Development
• IRS Employee Retention Credit

PAYMENT OPTIONS & ASSISTANCE

We offer several convenient ways for you to pay your bills at a safe distance and may be able to assist you with your electric bill payments.

• Online & Mobile App: Pay online or with the United Power mobile app.
• Pay Now: We know you’re busy. Pay Now allows you to make a quick, secure payment online without a password. 
• Payment Kiosk: Still prefer to pay in person, or make a cash payment? Use one of our kiosks open from 5 am – 10 pm.
• Payment Arrangements & Co-op Cares Fund: If you are having trouble making your payments, please reach out to us. We can help schedule a payment arrangement and if you are economically impacted by the pandemic, you may qualify for an energy bill assistance grant from our Co-op Cares Fund.

United Power proudly stands with our locally owned small business members, and we are here to power you back into business. For energy information, expert advice, or billing questions, please reach out to us at 303-637-1300.

Summer is just around the corner. Although the spring has given us brief reprieves from winter weather, soon the summer heat will arrive. With more people expected to work from home this summer, temperatures might not be the only thing rising.

Your air conditioning is one of the most demand intensive appliances in your home, accounting for more than 15 percent of your total energy usage. This means members will begin to see their demand charge rise to include the use of this additional appliance. However, when United Power introduced its demand rate in January 2019, it also lowered the cost of energy – which means two things for members. 

Most members will not see a significant increase to their monthly bills despite January rate increases. With the decrease in cost of energy corresponding to the demand rate increase, bills should stay fairly level. The average increase for members on the standard residential rate when increases took effect was less than $2/month. Rate increases also gave members more control over their bills by allowing them to choose when to use appliances, keeping demand low and bills even lower. The graphic below demonstrates appliance stacking and how staggering their use can save on demand. 

United Power has also provided tools to assist members in monitoring and controlling their energy usage. The Power Portal, for example, provides a custom dashboard detailing energy usage patterns and identifying peak demand allowing members to determine what behaviors are driving their demand. The cooperative also launched a new demand calculator this year to give members an idea of what appliances are consuming the most energy and contributing to demand charges. With air conditioning being a main culprit during the summer, United Power also offers a rebate on energy efficient A/C units. 

The majority of summer energy efficiency tips revolve around creative ways to keep your home cool without overburdening your air conditioning. You can find some of these energy efficiency tips below. 

Review the United Power website more information about demand and available rebates.

Summer Energy Efficiency Tips

Although summer is still a few weeks out, it’s never too early to start thinking about how to use energy more efficiently. Summer utility bills can be higher, but with a little preparation, you can see big savings on your summer energy usage. 

Cross ventilate your home. Colorado’s mild climate makes cross ventilation a perfect way to cool your home without using excess energy. Cross ventilation uses wind moving through your home to cool it naturally rather than by using an appliance like your air conditioner. Simply open windows in the morning or evening to let the natural cool air in and turn off the A/C.

Block out the sun. Another way to keep your home cool and give your air conditioner a break is to close blinds or curtains. Open windows allow light in which warms the air causing the A/C to work harder to keep your home cool. Keeping blinds closed allows the air to warm more slowly. 

Use ceiling fans. Ceiling fans allow you to increase the temperature on your air conditioning unit by up to four degrees without any loss in comfort. They should be turning counterclockwise during the summer. But remember to turn them off when you leave a room. Fans don’t actually cool the air in a room, just the people. 

Use a smart thermostat. Smart thermostats learn your habits and can adjust your air conditioner accordingly. It also gives 24/7 access to your home’s heating and cooling. 

BRIGHTON – United Power’s Operation Round-Up Foundation will donate a total of $20,000 to large food banks that provide food to members throughout the United Power service territory. The board of directors selected Food Bank of the Rockies and the Weld County Food Bank to receive grants of $10,000 each to offset their growing costs during the COVID-19 situation.

“On behalf of the entire Round-Up board of directors, we are very pleased to be able to provide these generous grants to these two organizations,” stated Dale McCall, United Power Operation Round-Up President. “This support, coupled with our ongoing support of our partner organizations, provides direct relief to members of United Power who are being impacted by either health or economic concerns during the COVID-19 pandemic.”

In addition to this one-time grant, the organization has been providing on-going support to several groups that provide essential services to community members over the last three years. Almost Home in Brighton, Catholic Charities in Ft. Lupton, the Carbon Valley Help Center in Firestone, and Canyon Cares in the Coal Creek Canyon area receive quarterly grants to provide assistance to United Power members who may need help paying utility, rent, and other critical expenses.

The Round-Up board is charged with the oversight and distribution of funds collected from members who support the foundation. The foundation is funded by members who “round-up” their bills to the next full dollar amount. The average donation is 50¢ per month, but those pennies add up to really make a substantial impact in United Power’s service territory. Since the foundation was established it has funneled more than $2.5 million back into the community to fund programs that support United Power members. To learn more about United Power’s Operation Round-Up Foundation, visit our website at www.unitedpower.com, or call us at 303-637-1300.

About United Power and the Operation Round-Up Foundation

United Power is a member-owned, not-for-profit electric cooperative delivering electricity to more than 95,000 meters at homes, businesses and farms in Colorado's north-central front range. The United Power Operation Round-Up Foundation, funded by United Power members, supports the needs of cooperative members through grants to local organizations providing critical services. For more information about the cooperative, visit www.unitedpower.com or follow them on social media at facebook.com/unitedpower or twitter.com/unitedpowercoop.

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