Tri-State Generation and Transmission, United Power’s power supplier, announced a plan to reduce rates by 8% over the next three years, as well as allow for partial requirements contracts with certain requirements.  The improvements are part of the power supplier’s goals to meet the guidelines of their Responsible Energy Plan.  United Power’s interim CEO, Bryant Robbins issued the following statement in response to the components of the proposed plan:

“United Power is very supportive of Tri-State’s efforts to lower rates. We think this is a great step in the right direction for the future of Tri-State and congratulate their efforts in trying to make this happen. Unfortunately for United Power, we serve an area in which our competitors’ rates are as much 25% to 35% less than ours. We are going to need much more than the proposed 8% reduction in Wholesale Power to be competitive,” stated interim CEO, Bryant Robbins.

“Based upon our preliminary analysis, we don’t think the Partial Requirements/added flexibility has a positive impact on our needs. The approved plan is not what we proposed a couple of years ago and just doesn’t appear to viable to United Power and its membership,” added Robbins. “However, we hope it does meet the needs of the other [Tri-State] cooperatives.”

“United Power will continue to pursue a just, reasonable, and non-discriminatory exit charge,” Robbins concluded. “Once received, our Board can then determine the appropriate direction and future of our Power Supply that is in the best interest of our membership. We also remain available to Tri-State for discussions to potentially resolve the issues.”

United Power is continuing to work on this. Read more on our Power Supply page. 

Cooperatives are more than a local business. Not only do they provide the same products and services as their for-profit counterparts, they also go beyond the business, placing great emphasis on community involvement and the flourishing of its members. This past year has been unlike any other in United Power’s more than 80-year history as a cooperative. The arrival of a global pandemic has challenged us to think creatively and act proactively as we consider how to best serve our members through uncertain times. We have responded the way only a cooperative could – by thinking of our members.

This October, United Power invites our members to join us in honoring National Co-op Month, a celebration of the commitment cooperatives have for their communities and members. There are more than 64,000 cooperatives stretching across almost every industry that touches our daily lives, and nearly 1,000 of them are electric co-ops. Birthed out of the hard work of our members, electric co-ops were established to deliver power to parts of the country larger investor-owned companies had no interest in serving.

It was the foundational commitment to community that fueled our founders and continues to fuel our cooperative today. It challenged us to think strategically about how to continue offering services during the past few months. While our leadership made the difficult decision to close offices for the health and safety of both members and employees, they also acted quickly to suspend late fees and disconnects for nonpayment. They recognized the potential economic impact of the situation and announced these temporary measures before Governor Polis issued any statewide orders.

In an effort to circumvent the financial hardships of members, the cooperative’s board of directors also took action to provide member relief. In May, the board allocated $250,000 in unclaimed capital credits to establish the Co-op Cares Fund to help offset electric bills for members impacted by the pandemic, particularly those affected by illness or job loss. They also opted for an early capital credit retirement period – which is usually considered in the fall – to provide a little extra relief.

“We recognized how far reaching the implications of this pandemic could be, and we wanted to respond quickly to our members’ needs,” said Bryant Robbins, United Power’s acting chief executive officer. “We carefully considered our options and were proud to be able to offer this relief package to our members. If any member is continuing to face struggles, we urge them to call us and let us know.”

Meanwhile, the cooperative also had to shift gears while planning its annual meeting when the venue hosting the originally scheduled event closed due to the pandemic. Committed to providing members an opportunity to hear from leadership about accomplishments over the past year, the event’s first-ever virtual format was offered as an alternative. Although the virtual format had to be planned quickly, it was a success with record member registration and participation.

In this unusual year, United Power found a way to provide for your health and safety without sacrificing the level of service our members have come to expect. During this time, we’ve continued to offer rebates, energy management solutions, member services availability and even expanded our payment options. We have extended payment hours at kiosk locations in Carbon Valley and Coal Creek and installed a new payment kiosk at the Brighton office. We hope to be able to open our office locations to members soon, as well.

“This hasn’t been a normal year, and we were forced to reevaluate the way we serve our members,” said Robbins. “It’s challenged us to think about how we can be better at what we do. The lessons we’ve learned have helped us grow through this year and will help us continue to grow when everything has returned to normal.”

While some years are more unpredictable than others, most years don’t look like they have in 2020. Most years we spend this time supporting our communities in the form of sponsorships, scholarships and youth leadership development. Nothing is closer to the heart of a cooperative than community, and that commitment is on full display at many of the community events that were cancelled or postponed this year due to the pandemic.

We have continued to support our local nonprofits, which help meet needs and enrich the lives of our members. When sports return, you’ll see our banners on display at local ballfields. When county fairs and festivals featuring live music and live animals return, United Power will probably have played a role in making it a reality.

While United Power exists to provide safe, reliable and affordable energy, we hope you think of us as more than your energy provider, but as a local business that supports the economic development and prosperity of its communities and members. We, like you, look forward to a return to normalcy. We will “power on” through the difficult and unusual times and continue to serve our members the way we always have, ever since our original members laid the foundation for the cooperative we are today.

After several years operating a storefront in Fort Lupton, United Power is closing its office located on Dexter Street in the Fort Lupton Safeway shopping center. All United Power lobbies have been closed to the public since March due to the coronavirus pandemic, and the Fort Lupton office will not reopen. When conditions allow and offices reopen to the public, members who wish to conduct business in person will be able to visit our Brighton office, located just nine miles from Fort Lupton. The cooperative is also planning to open a self-serve payment kiosk in Fort Lupton to ensure members still have a local payment station that accepts cash, check, and card.

“The way our members want to conduct business with us is evolving. Before the pandemic, we were noticing a decline in the number of members visiting us in person. The pandemic stopped all in-person services, and our members quickly adapted to using remote tools to manage their accounts,” said Francis Ashu, Member Services Director. “Now more of our members are consistently interacting with us over the phone or online and leveraging self-serve payment options instead of visiting our front counters. Through these options, members have easy and safe access to account information from the comfort of their home, and we are able to provide the same level of quality service without the costs associated with operating a storefront location.”

Over the last few years, United Power has seen a steady increase in demand from members who prefer to use self-serve and digital account and payment options, and a corresponding reduction in visits to our offices. The co-op has responded by offering more ways for members to access their accounts and make quick and secure payments without visiting an office. Members can easily review account information and make payments through our online portal, mobile app and pay by phone features. Self-serve payment kiosks that accept cash, check and card payments are available in our Carbon Valley, Coal Creek and Brighton office with expanded hours beyond the business day. Since the pandemic related closures, our online, over the phone and self-serve support options have allowed United Power to continue to serve our members at a safe distance.

United Power member services representatives and other office personnel have also been working remotely while handling support inquiries. When employees return to the office, member services representatives from the Fort Lupton location will transfer to the Brighton Headquarters, and eventually in-person service will resume from the Brighton Headquarters lobby. The Brighton, Coal Creek and Carbon Valley offices house a consolidated mix of line crews, vehicle maintenance, member services, engineering and new construction teams. Whereas, the Fort Lupton office has been a member services-only storefront. Consolidating employee teams to these primary office locations will improve efficiency and save money for the cooperative and our members.

“The co-op has a long history of partnership with the town of Fort Lupton and the town has always welcomed our storefront location. We thank you for your hospitality over the years,” said Bryant Robbins, Acting Chief Executive Officer. “Be assured that this office closure doesn’t diminish our commitment to serving the Fort Lupton community—we remain as dedicated as ever to providing you with co-op power and supporting the community you call home.”

United Power remains committed to serving the Fort Lupton area with more than just electricity. Our crews continue to be dispatched from our Carbon Valley Service Center and our Brighton Headquarters for outages, and you will still see us working in the area to conduct system maintenance. You’ll still see our employees involved in the community, and our name on banners at ball parks and as a supporter of local organizations and community events. As your electric cooperative, we’re here to power what matters, no matter where you live in the service territory.

Wildfires have devastated parts of Colorado this year, with several blazing across the state in August. Near Grand Junction, the Pine Gulch Fire is the largest on record for the state and another near Glenwood Springs had threatened to join the list. Near Fort Collins, a third fire has even threatened parts of Poudre Valley REA’s electrical infrastructure. Although not attributed to any utility electrical system, these fires demonstrate the importance of having a developed fire mitigation plan in place for utilities like United Power, who reviews and updates its plan annually. 

As your cooperative, United Power takes these growing threats seriously. Leadership at the cooperative has continuously embraced a proactive and progressive approach to wildfire prevention. United Power’s goal is the safety of its members and the protection of the communities they live in. 
United Power made preparations to enhance its existing fire mitigation plan in early 2013 with a change in facility design and placement, making them more accessible and clear of potential hazards. The implementation also included an expansive vegetation management policy to keep infrastructure clear of hazards that could be easily ignited in the event of a system failure (such as a fault or equipment malfunction leading to an outage). 

“As we reviewed our system design, we began to recognize the opportunity for better design methodology and the use of advanced technology to prepare for the unexpected,” said acting chief executive officer Bryant Robbins. “One of the things we heavily targeted was the prevention of wildfire risk on our system.” 

Members in Coal Creek Canyon, and those driving through, may have noticed crews installing new line in parts of the canyon. This new line is an insulated conductor known as Hendrix cable, which provides a high level of protection when contact is made, such as a tree falling into the line. The strength of the line along with the covered protection goes a long way in preventing fires caused by electrical equipment in the mountain service territory. The new line has been one of the more high profile and visible elements of the cooperative’s fire mitigation plan, but the team at United Power went much further in developing system improvements to mitigate the wildfire risk to members. 

Always looking for an opportunity to develop a better system, United Power became an early adopter of drone maintenance inspections and an industry leader in both system automation and the deployment of smart devices. 

“These technologies are among the most innovative forms of outage management currently available to utilities,” said Engineering Director Robert Maxwell. “Their design also allows them to stop the flow of electricity to faults that could develop into fires without this technology. We’re far ahead of the curve in utilizing the latest technology when compared not just to other cooperatives but also larger electric utilities.” 

Drones are able to quickly survey miles of line in a rapid period of time, freeing line crews to focus on preventable outages, which has been especially useful in the mountains where the terrain can often make pole inspections time consuming and difficult. The number of man hours saved and outages prevented from this innovative inspection format is incalculable.

Automated field devices further allow the system to identify and isolate problems to restore power quickly while minimizing the number of members affected and smart devices are able to immediately report problems back to the cooperative’s system operations. These improvements, along with the installation of advanced trip savers and fault detectors, help improve outage response and mitigate the potential for fires.

Although the current pandemic has interfered with many facets of our daily lives, United Power has continued to make progress implementing new technology onto its system to further mitigate the threat of wildfires. As the past month has shown throughout the state, a strategic fire mitigation plan is essential in Colorado. 

“Wildfire preparedness is a priority for United Power, and we’ve been able to blend our efforts to mitigate fire dangers with our efforts to prevent outages,” said Robbins. “As our numbers continue to improve, we’ll also continue looking for the best opportunities to better serve our members, both safely and affordably.”

For more information about United Power’s fire mitigation improvements, go to Fire Mitigation.