For your safety, and ours, please maintain a safe distance from our crews. They're on the front line keeping the lights on and we'd appreciate your help keeping them safe and healthy. Approaching lineworkers can compromise their health during this pandemic and it also distracts them while they are performing critical work.

Recently, more members have been approaching our crews while they continue to work to keep the electric grid maintained and powered. We realize this may be a stressful time, and more of our members are home to observe this work near their property. But please keep in mind that the health and safety of these essential workers is paramount to keeping your power flowing. 

To protect our essential workers, we have closed our offices to walk-in traffic and dispersed our office personnel to remote work stations. We have temporarily suspended any in-home visits like energy audits, and our crews should not need access to the inside of your homes to complete their work. Field crews are wearing masks made of the same fire-resistant material as their uniform shirts, and our crews will maintain a safe distance from our members while working near your property. 

Please also keep in mind that the electric system serving you delivers high-voltage electricity and our trained linemen can often be working on or near energized electrical equipment. To keep you safe from electrical dangers, and to protect the health of our vital field crews, please keep a safe distance from equipment and anyone working in the area.

We are happy to answer your questions about work being completed, so instead of approaching crews, please call our office at 303-637-1300. We're here at a safe distance with the same commitment to power what matters to you. 

United Power recently installed a new payment kiosk at its Brighton office location, available now for member use. The installation of the new kiosk adds a third location for members to make payments via kiosk, joining the Carbon Valley Service Center and the Coal Creek Canyon office. Payments made using a kiosk at any of the three locations are quick, simple and hassle-free. 

Payment kiosks accept cash, credit card or check payments. Cash and credit card payments made using a kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment. 

Set Up Your Fast Pass for Quick Access

To make your transactions faster, there is an option to set up a “Fast Pass,” which will be prompted once you complete a successful transaction. You’ll create a 4-digit PIN and receive a printed barcode.

Bring your barcode next time you visit a United Power payment kiosk, select “Fast Pass” and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.

Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.